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Management System

A management system describes the set of procedures an organization needs to follow in order to meet its objectives. In some small organizations, there may not be an official system, just "our way of doing things", that is mostly kept in the heads of the staff. But the larger the organization, the more likely that procedures need to be recorded to ensure everyone is clear on who does what. This process of systemizing how things are done is known as a management system. 

The implementation of a proven and effective Management System, such as ISO 9001 Quality Certification, can help a business to improve operations, manage risk and promote stakeholder confidence. 

Different types of management systems

Traditionally, separate management systems were developed to address issues such as quality, environment, health and safety, finance, human resources, information technology and data protection. Other aspects of running an organization which need to be managed include corporate social responsibility, data security, risk management and business continuity

The benefits of an effective management system include:

  • more efficient use of resources
  • improved risk management, and
  • increased customer satisfaction as services and products consistently deliver what they promise

The term 'system' has a variety of meanings in different contexts. For example, it is used in relation to the 'nervous system' or the 'digestive system', but this usage is different from its use in relation to business and the management of an organisation.

Even in a business context, the term 'management system' is used in a number of ways, depending on the context and the objective. It can mean:

  • a system to manage a particular activity or a specific type of asset - for example, customer relationships (CRM), preventive maintenance (PMM), materials (MM)
  • the means to manage all relevant areas of operation, often in relation to a specific aspect - for example, quality, environment, information security
  • the way in which every aspect of an organisation is managed, ie its 'business management system'

A software application is, nowadays, often intrinsic to how a business management system is managed, but this is not what we are considering here.


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